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JK
Justin K

1 reviews | Active since Apr 2023

15 Sept 2024, 09:14

Vumatel not helping

I have been waiting for 2 weeks for them to send out a technician to activate my fibre line.

I have escalated to regional team and still nothing.

They just don't care.

0
Replies (6)
JK
Justin K's update16 Sept 2024, 11:51
Reviewer Update
Day 11 and still nothing.
JK
Justin K's update16 Sept 2024, 13:57
Reviewer Update
Just called them again. Trying to activate the line again even after asking for a technician to come out. 4th time I have asked.

What else can I do?
Vumatel
Vumatel's reply16 Sept 2024, 14:16
Official
Good day, Justin Kemp
We trust that you are well,

We can confirm that an escalation has been sent to our installations team for assistance activating your line.

Kind regards,
The Vuma Team

Best regards,

JK
Justin K's update16 Sept 2024, 14:30
Reviewer Update
It's been almost 3 weeks. What is the ETA?
JK
Justin K's update17 Sept 2024, 10:23
Reviewer Update
Still no resolve. What's going on Vumatel?
JK
Justin K's update23 Sept 2024, 07:02
Reviewer Update
Still nothing from Vumatel.

I have now placed an order with Openserv.

The worst service ever.