Vumatel not giving service

I was with VOX Telecom on Vumatel Fibre. I cancelled my Vox service and had confirmation that the service was released/Cancelled on January 5th 2023. My New ISP, Afrihost, has been trying to connect me on Vumatel since then. Vumatel Line still shows it is allocated to another Service Provider. On January 12th 2023 I am Still Waiting for Vumatel to wake up after their New Year Hangover and finally update the Fibre Status.