Vumatel not delivering on their commitments, letting ISP's take the fall

How does this outage help the customer? How can I run a business without the required tools, ie. internet? I've had not internet connection since Thursday last week. This is six days that I'm paying a premium for, not receiving the service paid for. No feedback from FOB nor ISP's, just don't care, as long as they get their money at the end of the month. Staying in Elspark, there are a large number of customers complaining about Vumatel, their poor connectivity and bad service. Openserve has now moved into the area, can't wait for them to be active, so I can move my business to a company that can supply a service. I suggest current Vumatel customer listen to fellow consumers, don't make the mistake of trusting Vumatel, they won't deliver.