ES
Elaine S
1 reviews | Active since Jun 2024
20 Jun 2024, 11:26
Vumatel - Non Existent Customer Service
My ISP provider has been doing everything possible to get vumatel to attend my fibre cable which has been cut. It is incompressible that after nearly a week the repair ticket is still "open" with no technician allocated. Unacceptable and shocking customer service
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Replies (2)
Vumatel's replyOfficial
20 Jun 2024, 15:35Good day Elaine
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply20 Jun 2024, 15:35
Official
Good day Elaine
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Thank you for taking our call earlier today. Please note that we have escalated your inquiry to our installations team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
ES
Elaine S's updateReviewer Update
21 Jun 2024, 12:43Aaaahhh don't they make it sound all cosy, resolved and attended to? Checking on the status of my repair request this morning I received exactly the same feedback as I have had all week "the ticket is open but no technician has yet been allocated". I was also assured I would be called back this morning... Still waiting. Why should I be surprised? The level of customer service is in the gutter. What a disgrace vumatel, absolutely beyond useless. I will continue posting this saga until such time as someone owns responsibility and genuinely gets this resolved.
ES
Elaine S's update21 Jun 2024, 12:43
Reviewer Update
Aaaahhh don't they make it sound all cosy, resolved and attended to? Checking on the status of my repair request this morning I received exactly the same feedback as I have had all week "the ticket is open but no technician has yet been allocated". I was also assured I would be called back this morning... Still waiting. Why should I be surprised? The level of customer service is in the gutter. What a disgrace vumatel, absolutely beyond useless. I will continue posting this saga until such time as someone owns responsibility and genuinely gets this resolved.