Vumatel non existent after hours support

The so called 24/7 support is non existent. My fibre line was disconnected after making the payment and receiving confirmation that the payment was received. This disconnection happens in the middle of my shift at work leaving me unable to finish my day and as I work in sales, this also means potential losses of revenue and commissions. All the sites and apps have no assistance after hours, you can't even speak to a live person, it's just a bot giving scripted responses that don't address the actual problem I have. As an ISP you should have all round support as internet issues can happen anytime like your misleading website says but you don't actually have a support line or email that is manned after hours. Stop misleading consumers