1 reviews | Active since Sept 2016

03 Nov 2017, 16:29

vumatel ~ no vuma and no telephone.

4 DAYS NO FIBRE SERVICE AND NO CONTACT FROM VUMATEL Created a ticket with the service provider on the 31st October ~ still not a word from Vumatel who run the fibre cable. They came for a few minutes on the 2nd, the connection worked for 30 minutes and then went down again ~ since then not a word. I see all their cars parked at the Crossing in Bryanston.

Are they cutting costs at the expense of the customer? Are they in receivership? Are they still in business?

0
Replies (2)
Vumatel
Vumatel's reply04 Nov 2017, 10:11
Official

Hi Rene,

Please accept our sincere apology for the service you have experienced thus far. Kindly note that we are dealing with the matter and we will be in contact with you.

Regards,

The Vuma Team.

's update05 Nov 2017, 07:41
Reviewer Update
vumatel you are a ****** DISGRACE to South African business. You telephoned me after FIVE DAYS of broken service; NOT BECAUSE YOUR SERVICE IS DOWN BUT BECAUSE I COMPLAINED ON HELLOPETER!!!!! You are concerned about YOUR REPUTATION AND NOT YOU CUSTOMER SERVICE!!! I do not accept your apology which is in no way "sincere". And I still have no internet on your service! SEVENTH DAY.