SM
Siya M

1 reviews | Active since Dec 2021

25 Jul 2022, 10:25

VumaTel No Services Provided

It has been Months now waiting for Vuma to activate my pole so that I can access the internet. It's really frustrating to wait and keep on calling these people and giving false promises that we will fix your issue today. It's been a month now, communication is bad, and they never called me back just to update me.

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Replies (7)
SM
Siya M's update25 Jul 2022, 13:04
Reviewer Update
So you mean I must still be the one contacting you, no effort from your team to take my number call me, investigate why is my order taking so long to be resolved. WoW, this is shocking.
SM
Siya M's update26 Jul 2022, 08:27
Reviewer Update
I have sent several emails and made so many calls, please indicate if you want those records, and I can make them available. since 8 July been calling for help services even now, and I am still doing that. this is not a good way of treating people.
SM
Siya M's update26 Jul 2022, 10:02
Reviewer Update
But how long should I still wait, that's all I want to know, how long should I wait for these services. I did give these guys detail and given the name of the guy who really is blocking this service not being provided. all I want to understand is what is taking so long, is it because of my area or staff that you employed from my area. I am really losing my patience. it's so frustrating.
SM
Siya M's update26 Jul 2022, 13:52
Reviewer Update
It's almost close to business and no one is really taking initiative and talking to me, updating me, should I just give up on these services, the fact that no one cares to even call and explain what is happening is really disturbing. I really think I am going to take all of this communication as is and name and shame now on social media platforms. I will only stop when my issue is resolved.
SM
Siya M's update26 Jul 2022, 14:20
Reviewer Update
image.png 14.99 KBPlease indicate where it says they are working on this issue or this says that still waiting on feedback. unless I don't understand. there is a difference when you say we have found what is the issue and we are working on it and there is also a difference when you say to me you are waiting for feedback.
SM
Siya M's update27 Jul 2022, 06:48
Reviewer Update
Finally, I am sorted, I do have internet access now. It was a struggle to be connected but finally, i am connected. Thank you.
Vumatel
Vumatel's reply27 Jul 2022, 09:37
Official
Pleased to hear that your connection has been restored.