Vumatel no service

I moved to a new house in November which did not have a wall box. After weeks of asking, Vumatel finally sent an installation team in December who told me what I told them - that there was no wall box.

They promised someone would call me in a few days to come install one.

6 weeks later and 5 more promises that someone will call me and still no response from them. The call center doesn't have a clue and just promises that someone will call.

All that is needed is to lay a 10m cable from the nearest end of line box. Who knows why that is so difficult to arrange.

I wonder if vumatel is still in business if this is how things are done.