Vumatel-No Go for me!

<p>I was contacted by Telkom in the at the beginning of 2016 once Vumatel had installed cables for fibre optics in my complex. Telkom asked if I wanted to change to Vumatel. It sounded good at the time so I did. But, it was the beginning of a long battle.</p> <p>Firstly the router was attached to my wall in May but I only got connected the beginning of September 2016.</p> <p>Firstly, it was not confirmed that I had the correct router and even though I made numerous calls to both Telkom and Vumatel, I could not get access to the internet. In the meantime, a Telkom representative decided she would send me the 'you are now connected to Vumatel' email, despite me explaining and she trying to get me connected. I immediately sent an email indicating that this was unacceptable. No response from Telkom. I had so many conversations with Vumatel and Telkom, neither one taking the initiative to sort out the mess. Once connected, after a Vumatel technician identified the problem, I had access to the Internet until Tuesday, 15 November 2016. Without warning my internet connection is disrupted. So the next few days once again I call both Telkom and Vumatel and again I am sent back and fro by BOTH without anyone resolving the problem and many cut calls. I eventually get through to the Vumatel Technical Support department and speak to a lady, Naledi, who after a while on the phone it seems to be that there is a problem with my address on their system. My unit number is no.1 on their system, not my unit number. This call took place at 12:25 today, 18/11/2016. She mentioned that she will call me back once she has this sorted. I call back at 15:25 to get an update. Naledi has gone home, and nobody else in the Tech Dept answers the phone. This has been the most frustrating change I have made thus far. I am regretting changing to Vumatel. Their after sales service in my experience has been nothing but inefficient!</p>