Vumatel. No customer sevice

The service is the worst ever. I have wifi problems since the load shedding started. Mweb tried to help but had to take it up with vuma. The problem is still not resolved and after phoning today a very rude sarcastic women over the phone said that according to them the issue is resolved. How can it be resolved if nobody did something. First of all vuma must send their employees on a course on how to treat customers. I cannot believe how bad the service are. Here i still sit 5 days later and the wifi is still not working optimal.