Vumatel nightmare vs Vumatel heroes

After 5 months of waiting for hardware installation, technicians finally came to install the hardware, was promised my internet would be up and running that same day, and that l could confidently cancel my ADSL line with telkom, and so l did but little did I know that I would have to wait another month before my vumatel nightmare was resolved, hundreds spent on airtime, leaving work to open my house up for more than 7 different contractors on multiple occasions, weeks spent without internet, fights with vumatel employees, I have never experienced such horrible service in my life, and am so disppointed in the service I received. I really hope no one has to go through what I did. Vumatel still receives a rating of one from me.

That being said I woud like to give a 5 star rating to the following vumatel employees. The company, work systems and organisational culture are very flawed but there are some employees who still have very good ethic and go above and beyond their call of duty when a problem is layed in front of them. I would first like to thank Grace Molale, who received my all my 5 hellopeter complaints she worked hard staying overhours calling and escalating my issues etc for weeks till it was solved, she was very professional and sympathetic to my cause and through her a lot was done. I also want to thank Tshidi from advanced technology who recently started working at Vuma, she was meticulous in her ways and pushed hard constantly updating me and trying to get the issue resolved. Like I mentioned above more than 7 technicians came at different times during during the month, but of all of them Sipho Mbhalati from Link Africa was of tremendous help, The day the isuues was finally resolved he came at 8am and said he would not leave my place till the issue was resolved, he left at 11pm, he was patient with me explaining as he worked and his calm demeanour calmed me down as well, finaly I would like to thank Simon Mhlongo, who came in last minute, but helped.