IS
Ian S
1 reviews | Active since Aug 2013
11 Jul 2025, 13:26
VUMATEL NIGHTMARE OF TWO ISP FIGHTING FOR ONE CONNECTION POINT for two different properties
Our intended new ISP - Afrihost is trying to connect us, after Vodacom the previous ISP released the connection. We have only ever had a Vodacom service since fibre was installed in our suburb. So Vodacom has only ever been the only ISP to provide our connectivity....
While trying to connect us Afrihost cannot as MWEB is shown to be the connected ISP on our network point... How MWEB is the ISP is a complete mystery.....
Afrihost logged a Circuit Release Request to Vumatel (***0 - 3rd July 2025) to release the connection - which was actioned by Vumatel,.... only to have MWEB apply for a reactivation..... so we are stuck in a ping-pong nightmare where each of these ISPs is fighting for the same network point for two completely different customers at completely different physical properties.
How does Vumatel end this deadlock where two properties have the same network/circuit point.... and where two different ISPs are fighting over this one single network point?!!?!?!?
This is a Vumatel network/infrasturcture information error that neither ISP can resolve without Vumatel creating a new network/circuit point for either us with Afrihost,.... or the other customer via MWEB>>>>>>
HOW do we get this resolved????? We have been trying to get a fibre connection for this entire month so far?!?!?!?!?!
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Replies (5)IS
Ian S's updateReviewer Update
14 Jul 2025, 10:03Pathetic response from Vumatel, basically saying that they are following up on the incident... but no turnaround time!!!!!
I have been without a fibre connection for 12 days!!!
I have been without a fibre connection for 12 days!!!
IS
Ian S's update14 Jul 2025, 10:03
Reviewer Update
Pathetic response from Vumatel, basically saying that they are following up on the incident... but no turnaround time!!!!!
I have been without a fibre connection for 12 days!!!
I have been without a fibre connection for 12 days!!!
IS
Ian S's updateReviewer Update
14 Jul 2025, 15:09vumatel came back with a pathetic new response that they don't like the Proof of Address issued on the municipal bill... and all because the municipality have an address which is one of our driveways.... however Vumatel installed fibre at our other address around the corner.... So there is NO fibre at our municipal street address,... but we've had fibre connectivitiy from Vumatel and Vodacom for FIVE YEARS at the non-municipal address. I have a VUMA branded box on the wall in the house where the Vodacom router connected....
We are in a standoff..... Another ISP is holding the connection point (NOT VODACOM).... and Vumatel seem to be uncapable of resolving the issue. I cannot speak to a human,... and I cannot get Vumatel to come out to the property to resolve the issue!?!?!?!?!!?
We are in a standoff..... Another ISP is holding the connection point (NOT VODACOM).... and Vumatel seem to be uncapable of resolving the issue. I cannot speak to a human,... and I cannot get Vumatel to come out to the property to resolve the issue!?!?!?!?!!?
IS
Ian S's update14 Jul 2025, 15:09
Reviewer Update
vumatel came back with a pathetic new response that they don't like the Proof of Address issued on the municipal bill... and all because the municipality have an address which is one of our driveways.... however Vumatel installed fibre at our other address around the corner.... So there is NO fibre at our municipal street address,... but we've had fibre connectivitiy from Vumatel and Vodacom for FIVE YEARS at the non-municipal address. I have a VUMA branded box on the wall in the house where the Vodacom router connected....
We are in a standoff..... Another ISP is holding the connection point (NOT VODACOM).... and Vumatel seem to be uncapable of resolving the issue. I cannot speak to a human,... and I cannot get Vumatel to come out to the property to resolve the issue!?!?!?!?!!?
We are in a standoff..... Another ISP is holding the connection point (NOT VODACOM).... and Vumatel seem to be uncapable of resolving the issue. I cannot speak to a human,... and I cannot get Vumatel to come out to the property to resolve the issue!?!?!?!?!!?
IS
Ian S's updateReviewer Update
15 Jul 2025, 09:51Still no resolution from Vuma.... Around and around we go.....
Vuma refusing to accept the POA - because the municipal address on the bill, doesn't match the physical world where I live on a corner, and the existing fibre connection is around the corner at our other driveway.... The image on their website when you type in the non-municipal address is exactly our house....
How can I get Vumatel to understand the real world reality,... or send a technician out to resolve it?
And all this while being unable to talk to a human being.... just emails and messaging via the ISP cos the Vumatel customer support is useless....
15 days without FIBRE connectivitiy!!!
Vuma refusing to accept the POA - because the municipal address on the bill, doesn't match the physical world where I live on a corner, and the existing fibre connection is around the corner at our other driveway.... The image on their website when you type in the non-municipal address is exactly our house....
How can I get Vumatel to understand the real world reality,... or send a technician out to resolve it?
And all this while being unable to talk to a human being.... just emails and messaging via the ISP cos the Vumatel customer support is useless....
15 days without FIBRE connectivitiy!!!
IS
Ian S's update15 Jul 2025, 09:51
Reviewer Update
Still no resolution from Vuma.... Around and around we go.....
Vuma refusing to accept the POA - because the municipal address on the bill, doesn't match the physical world where I live on a corner, and the existing fibre connection is around the corner at our other driveway.... The image on their website when you type in the non-municipal address is exactly our house....
How can I get Vumatel to understand the real world reality,... or send a technician out to resolve it?
And all this while being unable to talk to a human being.... just emails and messaging via the ISP cos the Vumatel customer support is useless....
15 days without FIBRE connectivitiy!!!
Vuma refusing to accept the POA - because the municipal address on the bill, doesn't match the physical world where I live on a corner, and the existing fibre connection is around the corner at our other driveway.... The image on their website when you type in the non-municipal address is exactly our house....
How can I get Vumatel to understand the real world reality,... or send a technician out to resolve it?
And all this while being unable to talk to a human being.... just emails and messaging via the ISP cos the Vumatel customer support is useless....
15 days without FIBRE connectivitiy!!!
IS
Ian S's updateReviewer Update
15 Jul 2025, 16:3415 days and counting without a fibre connection - all because Vumatel cannot match the municipal bill address to the physical world where we live on a corner, and have had Vumatel fibre running for five years from the non-municipal "official" address. Today they asked for a second POA - send them a bank statement that is delivered to the post box located in the non-municipal address right above the Vumatel fibre connection for the property....
Seems insane that Vumatel cannot figure out how they supp**** fibre to our property for five years... and but now have a third-ISP somehow holding the circuit/connection. Send a human to my property to resolve it!
Seems insane that Vumatel cannot figure out how they supp**** fibre to our property for five years... and but now have a third-ISP somehow holding the circuit/connection. Send a human to my property to resolve it!
IS
Ian S's update15 Jul 2025, 16:34
Reviewer Update
15 days and counting without a fibre connection - all because Vumatel cannot match the municipal bill address to the physical world where we live on a corner, and have had Vumatel fibre running for five years from the non-municipal "official" address. Today they asked for a second POA - send them a bank statement that is delivered to the post box located in the non-municipal address right above the Vumatel fibre connection for the property....
Seems insane that Vumatel cannot figure out how they supp**** fibre to our property for five years... and but now have a third-ISP somehow holding the circuit/connection. Send a human to my property to resolve it!
Seems insane that Vumatel cannot figure out how they supp**** fibre to our property for five years... and but now have a third-ISP somehow holding the circuit/connection. Send a human to my property to resolve it!
IS
Ian S's updateReviewer Update
16 Jul 2025, 10:14Day 16 without fibre.... and 3 Circuit Release Requests logged by Afrihost to kick MWEB off our circuit/network point....
Still cannot get Vumatel to resolve the issue. Afrihost logs a Circuit Release.... MWEB re-activates the line...... BUT MWEB was NEVER our ISP - Vodacom was......
Send a technician out to my address to resolve the issue.... to find the serial number of the ONT (Thingie-of-the-wall).... or the grey box attached to my boundary wall - where it has been for FIVE YEARS!!!!!
Still cannot get Vumatel to resolve the issue. Afrihost logs a Circuit Release.... MWEB re-activates the line...... BUT MWEB was NEVER our ISP - Vodacom was......
Send a technician out to my address to resolve the issue.... to find the serial number of the ONT (Thingie-of-the-wall).... or the grey box attached to my boundary wall - where it has been for FIVE YEARS!!!!!
IS
Ian S's update16 Jul 2025, 10:14
Reviewer Update
Day 16 without fibre.... and 3 Circuit Release Requests logged by Afrihost to kick MWEB off our circuit/network point....
Still cannot get Vumatel to resolve the issue. Afrihost logs a Circuit Release.... MWEB re-activates the line...... BUT MWEB was NEVER our ISP - Vodacom was......
Send a technician out to my address to resolve the issue.... to find the serial number of the ONT (Thingie-of-the-wall).... or the grey box attached to my boundary wall - where it has been for FIVE YEARS!!!!!
Still cannot get Vumatel to resolve the issue. Afrihost logs a Circuit Release.... MWEB re-activates the line...... BUT MWEB was NEVER our ISP - Vodacom was......
Send a technician out to my address to resolve the issue.... to find the serial number of the ONT (Thingie-of-the-wall).... or the grey box attached to my boundary wall - where it has been for FIVE YEARS!!!!!