Vumatel Nighmare

Vumatel, unfortunately for us in Phoenix, is our only option for Fibre, irrespective of which internet service provider we choose. We have to pay upfront for the first month, and then wait for installation. After two and a half weeks, the installation team arrive to install the router. They use a 10mm conduit to run a 1mm cable, surface mounted on the walls from the roadside all the way to my house. This is not a pretty sight. They make holes and leave them open, leave a huge mess for us the clients to clean up after them. They hand me a firm to sign way before completion of job, which I foolishly completed, o ly to be told that the cable could not be completely run to the box on the road because the conduit on the roadside is blocked. I waited a week before a civils team arrived and unblocked the conduit, and left the driveway now damaged. Now we wait for the splicing team, who came the next day, and could not get me connected, because the black box on the roadside has dead ports. One would tho k this is a simple problem, just replace the box, NO! I am still waiting for the phantom maintenance team!!! 30 August 2021 to date, never got connected yet. Yet Vumatel is still signing on new clients while clients who have paid upfront are still waiting for internet service to materialize. Alan Kistnasami ***