Vumatel- New meaning to the word Mediocrity

I moved from one ISP to another as from 1 June. Today, Saturday 19 June I am still waiting for Vumatel to activate my fiber connection. Firstly they connected to an old ONT or fiber termination box, then once this was corrected they somehow managed to achieve "failed" connection status. To make matters worse, they closed the ticket 492313 reporting that the line was connected which it was not. This was probably to ensure that the breach of SLA would not become visible. The joke, if you can call it that, is that because Vumatel probably have thousands of unhappy customers, closed down all access to consumers and ISPS thereby effectively hiding behind their computerised fault escalation system and giving no recourse to anyone trying to obtain information as to the poor service delivery.

The real question one wants to ask, why would Vumatel, who clearly have no competence or skills regarding provision of backbone infrastructure want to get involved in acquiring existing providers who were providing an efficient service? Maybe they should rethink their strategy as they are doing themselves and the consumers no favors.