Vumatel new installation appalling service
I have had a new installation on 22nd and up to now the installation is not up and running despite the 72 hour SLA. The call center agent who gave me her name as Gabisile Nkosi tells me that because they logged another ticket on the 23rd the 72 hour SLA has restarted. Heaven know after the new 72 hour SLA they won't log another ticket and reset the SLA. All I am asking for is a working installation but I am getting bombarded with technical jagorn. Why would it take 4 days to complete an installation from the date of conception?
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Vumatel's replyOfficial
28 Oct 2019, 09:38Good Morning Blessing
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
Vumatel's reply28 Oct 2019, 09:38
Official
Good Morning Blessing
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
We truly apologise for the experience you have had with us. We will look into your issue and revert back to you.
We hope you find the above in order.
Kind Regards
The Vuma Team