VUMATEL NEEDS TO CLOSE THIER INFRASTRUCTURE

There should be an option to not click a star because they don't deserve it. I was with Home connect and decided to change to a new ISP. I had changed to web Africa, paid the money into vumatel pay fast account, Vumatel then rejected my payment using the excuse that the incorrect reference number was used. i then requested a refund after 80 calls to vuma and webafrica. i then went to Afrihost, did the payment again to vumatel and again my payment was rejected and the line was not given. i had to go through the same again of fighting from my refund going back and forth from both ISP's and vumatel. after 2 weeks my money was refunded and i decided yesterday to move to cool ideas. Again i made payment to vumatel payfast account and my money was rejected again using the same excuse of incorrect reference yet the reference number was given by vumatel. i have made numerous calls to vumatel who keep pushing me from pillar to post and refuses to assist or fix my issue. THE ISP's have tried as well, and they get no feedback from Vumatel. It's now 3 weeks and I do not have Wi-Fi nor is the issue being sorted by vumatel. They DO NOT respond to any emails, I have even gone to social media and still nothing. CLEALRY CUSTOMER SERVICE AND SATISFACTION MEANS ABSOLUTELY NOTHING. I AM APPALLED BY THE INCOMPETENCE