Vumatel needs service Training

I was interested in installing fibre in my home, so I contacted an office in Alexandra 12th Avenue. I was assisted and told that I will be given an easy-pay reference to make payment. The payment was made on 20th June 2024 in the morning. Till today I have not received a call to confirm installation. When I ask the representative who initially assisted me, she says I needed to make a payment at a store ( Pep, Pickn'Pay or Boxer). I then called easypay and they told me that the payment was successful I need to request a refund from Vumatel. So now I must ask for a refund electronically to make a payment at a till? The service they provide is appalling. I just need my money back so that I may go back to rain subscription. I am totally disgusted.