Vumatel / Nano fibre pathetic service

I requested a vumatel link for my unit in cresta, Vumatel then came out and said the conduit was blocked, and i would need to speak to the body corporate (BC) to assist. I did this and that BC confirmed they would engage with vumatel. I then called vumatel for an update they then had no clue what i was talking about and then go ahead and give me two reference numbers. After a whole week of no response, i get hold of Nanofibre the vumatel partners to install and i speak to Gosi he says for sure installers will come out today 1130am it is booked and all is ready. It is now 245pm and no one has arrived, no information to me the customer no feedback. When i try call the number no answer, i have sms'd, emailed and phoned and no feedback. This type of service is beyond pathetic and i am so happy there are alternatives as i will never use Vumatel or nano fibre again