Vumatel & Mweb no fibre yet!!

Good day. Vumatel or even Mweb hasn’t come back to me for the last 2weeks on out new fibre Installation at our home since we moved. I see the order has been placed but no such luck on vumatel e-mailing me or making any sort of contact to install our new fibre into our home. Have been mweb’s call center line aswell, but no one answering on just kept being, pushed away to the next tele call center assistance. Very, very bad services from both off these companies if there is any!!