GP
Gershwin P

1 reviews | Active since Feb 2014

06 Feb 2021, 11:09

Vumatel & Mweb HORRIBLE service! Stay away

South Africa! Please stay AWAY from Mweb & Vumatel. They both the most unreliable, untrusting & non-dependable FIBRE ISP & Infrastructure service providers. Since January 6, 2021 I’ve been without fibre internet yet I’m working from but the monthly billing continues like clock work. Vumatel called & promised promised to send out technicians to reinstall my “new fibre box” but until this day no one has pitched. I’ve made Endless call to Mweb call centre but calls get cut off & no one has decency to call you back. Mweb customer service is **********. I’m saddened that my area don’t Open Serve as an Infrastructure service provider and only Vumatel whose service is just as horrible as Mweb. So PEOPLE save yourselves and NEVER signed for fibre with MWEB and STAY AWAY FROM VUMATEL

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Replies (1)
Vumatel
Vumatel's reply08 Feb 2021, 13:36
Official
Good day Gershwin

Thanks for making contact with us.
As per our telephone conversation, we will send your issue to the maintenance manager and he will contact you to assist.

Kind regards
The Vuma team