Vumatel & Mweb

Hi all i have received poor poor service i have paid on the 5th of this month for firbe to be installed when i did i follow up call on the order i was told i made payment yes and everything was activated i then asked where was it activated because i was not contacted for installation that was that no answer after that i get another person that tells me i had two accounts opened on my name well the payment went through the second adress not the one i opened so i ask them who's fault is that i gave your people the correct address as to how that happened you guys need to fix it i was then told i should contact my service provider that is where i told them well i spoke to a consultant from vuma they must see that this is sorted not the other way around until now i have not received a call to rectify what they did this is so so frustrating as i work with wifi had i known their service is this poor i wouldn't have made payment..