Vumatel must do better

Item: Vumatel
Rating: 1
Author: Justin W

Bad service, terrible customer service, phone always on voicemail. I was sent an email to say a technician would come out everyday for 2 days and nobody came out now I'm without internet for the weekend and I work from home. Guys don't register with this company they don't care

Helpful (0)

Replies (3)

Vumatel's replyOfficial

31 Aug 2024, 14:13

Good day Justin

Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team

Vumatel's reply31 Aug 2024, 14:13

Official

Good day Justin

Please note that we have escalated your inquiry to our support team to assist. We will revert once feedback is received.

Kind Regards
The Vuma Team

Justin W's updateReviewer Update

31 Aug 2024, 15:45

Generic responses...im still without internet

Justin W's update31 Aug 2024, 15:45

Reviewer Update

Generic responses...im still without internet

Vumatel's replyOfficial

02 Sept 2024, 11:16

Good day Justin

Please note that the ticket has been closed and sent back to the ISP as the Technicians managed to do a Temp fix on the fibre cable. Kindly advise if you are still unable to connect.

Kind Regards
The Vuma Team

Vumatel's reply02 Sept 2024, 11:16

Official