VUMATEL MUST BE DESTROYED PROMPTLY.

I had an issue where they changed my reference number, but they did not sync my account to the reference number they just created. I called them TWICE to resolve the matter, and I had to wait for more than 5 minutes on the line (that was NOT FREE) only for them to tell me that they'll fix it in 3 working days. On the 3rd working day, I gave them a call - TWICE, and they didn't respond (as usual). I emailed them as well, and they responded with an automated email. I still haven't received any response from both platforms so I decided to try the WhatsApp, and they are even worse. I have been communicating with them since yesterday and they continue to give me the same response. That they have "escalated the matter to management and will give a response once received.". The worst part about it is that you have to wait for more than 30 minutes (if not an hour) to get a response. This company should not be allowed to operate ANYWHERE in the world because they haven't learnt how to properly run a SERVICE PROVIDER. I call for the bankruptcy of Vumatel, and the end of their contact centre.