1 reviews | Active since Feb 2017
Vumatel more useless than Telkom
My internet was disconnected this morning at around 09:30 with the LOS light flickering on the CPE box. At this point I contacted Afrihost as they are my ISP and reported it. After a fair amount of trouble shooting they logged a ticket with Vumatel to get this resolved. Right after the ticket was logged, I receiver the Ticker SMS and and the the following message.
Good day, There is currently fibre maintenance in your area [Helderkruin] which will end on 11 December 2020. We apologise for any inconvenience this may cause. Kind regards, The Vuma Team
I mean sorry for my ignorance, but in todays day and age, don't you guys think it is a good idea to actually inform your loyal paying customers about this.
I am also very upset with the way you guys point everyone to the ISP and when you phone them, they don't even know about this maintenance and if you phone again, they just say, sorry we have no feedback.
I would recommend anyone to steer clear from using Vumatel if you can, as their service is even worse than Telkom, I never thought that would ever cross my lips.
We trust that you are well
Kindly note that Vumatel is an FNO which services ISP's directly. When there is maintenance taking place in an area or whether we experience a fibre break, a network incident is logged and communication sent to all ISPs to advise their client base of the issue. We also provide updates to them once the team on site has updated us.
Kind Regards
The Vuma Team
We trust that you are well
Kindly note that Vumatel is an FNO which services ISP's directly. When there is maintenance taking place in an area or whether we experience a fibre break, a network incident is logged and communication sent to all ISPs to advise their client base of the issue. We also provide updates to them once the team on site has updated us.
Kind Regards
The Vuma Team