CB
Caren B

1 reviews | Active since Aug 2020

19 Apr 2023, 11:51

Vumatel Monopoly making them uncaring of service delivery.

Vumatel should be offering their monopoly clients free cellular backup to make up for all the downtime of their fibre. If not free, charge the isp for not resolving and or reporting faults timeously! Over the past week my fibre has been on and off intermittently especially around 19:00 at night. No communication no resolution. I woul not recommend Vumatel as a fibre provider.

0
Replies (3)
Vumatel
Vumatel's reply19 Apr 2023, 14:58
Official
Good day Caren
We apologize for the experience thus far. 
Kindly contact your ISP for any assistance with reimbur*****ts for your downtime. Regarding your intermitted connection, please contact your ISP to assist to log a Vumatel ticket, and we will advise on your inquiry.


Kind Regards
The Vuma Team
CB
Caren B's update19 Apr 2023, 16:00
Reviewer Update
Bla bla bla, same automated response which never has any value to me. Back and forth between the provider and isp.
Vumatel
Vumatel's reply20 Apr 2023, 07:39
Official
Good day 
Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise on your connectivity.


Kind Regards
The Vuma Team