UC
Ursula C
1 reviews | Active since Jun 2011
30 Oct 2020, 12:26
Vumatel Moneymaking Scheme
When your fibre is broken outside of your property and Vuma want to charge you a FULL installation fee again, without a technician coming to assess as per the instruction from a Keshnie Sigamoney who claims to have sent an invoice and is awaiting proof of payment - NO QUOTE, NO INVOICE, NO CONTACT from said individual today as per Vuamtels notes. ISP233714 #vuma #KeshnieSigamoney #servicefail
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Replies (4)UC
Ursula C's updateReviewer Update
30 Oct 2020, 13:57Good day
I have managed to reach a supervisor who appears to better at listening to the problem than Keshnie, so hopefully it will be resolved.
I have managed to reach a supervisor who appears to better at listening to the problem than Keshnie, so hopefully it will be resolved.
UC
Ursula C's update30 Oct 2020, 13:57
Reviewer Update
Good day
I have managed to reach a supervisor who appears to better at listening to the problem than Keshnie, so hopefully it will be resolved.
I have managed to reach a supervisor who appears to better at listening to the problem than Keshnie, so hopefully it will be resolved.
UC
Ursula C's updateReviewer Update
30 Oct 2020, 14:14Thank you to Zahier and Bongi for a speedy resolution, it is hugely appreciated!
UC
Ursula C's update30 Oct 2020, 14:14
Reviewer Update
Thank you to Zahier and Bongi for a speedy resolution, it is hugely appreciated!
Vumatel's replyOfficial
30 Oct 2020, 15:36Good Afternoon Ursula
We trust that you are well
We sincerely apologise for the experience you have had with us. We will forward your details to the team to make contact with you.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. We will forward your details to the team to make contact with you.
Kind Regards
The Vuma Team
Vumatel's reply30 Oct 2020, 15:36
Official
Good Afternoon Ursula
We trust that you are well
We sincerely apologise for the experience you have had with us. We will forward your details to the team to make contact with you.
Kind Regards
The Vuma Team
We trust that you are well
We sincerely apologise for the experience you have had with us. We will forward your details to the team to make contact with you.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
16 Nov 2020, 10:57Morning Ursula
We are glad that the team assisted in resolving you issue.
Kind Regards
The Vuma Team
We are glad that the team assisted in resolving you issue.
Kind Regards
The Vuma Team
Vumatel's reply16 Nov 2020, 10:57
Official
Morning Ursula
We are glad that the team assisted in resolving you issue.
Kind Regards
The Vuma Team
We are glad that the team assisted in resolving you issue.
Kind Regards
The Vuma Team