Vumatel MIA from service faults

We have been disconnected from fibre connection since the 31st December 2024! It's been a whole 3 days without internet connection. Our house is fully dependent on internet connectivity. Our tv, security cameras, lights, geyser facilitation all run on the internet! Our ISP (WebAfrica) has sent me numerous unmonitored/ automated emails informing me that my fault has been escalated to Vuma since the 1st January 2025. My ONT is OFF! There is absolutely nothing i can do. There is no number to call VUMA or WebAfrica. These whatapp chat bots are really annoying!! Can we get a human in here!! Been disconnected for too long!!