Vumatel Mapping is wrong, I can't get fibre as it shows I already have Fibre

on the 26th Jan I ordered online Fibre to my home via Mweb and I still don't have service. Mweb responded as per Vumatel I already have fibre in my house and this is incorrect, I have sent multiple escalations to say we have never had fibre but the response comes back the same, I even requested they must send technician to check and they did not. according to the street agents they advised that their vumatel mapping for Dobsonville Gardens is incorrect as my house on their map, it is not a corner house as I mention. when I asked her to escalate she said I didn't take the service with her so she can't assist. I have sent proof of address to mweb and still their getting the same reply from Vumatel. I have cancelled my MTN contract and regret it at this point since I'm working from home.