CB
Craig B

1 reviews | Active since Dec 2020

30 Nov 2022, 08:59

VUMATEL makes Home Affairs service delivery look AWSUM!

If you are even considering Vumatel please do yourself a service, DON'T! You will thank me later! There network backbone is more down than it is up! They should warn all potential clients of this fact before they sign up! They are unreliable! I have had 15 outages in 13 months, November month has been the worst, no fiber connectivity for 5 days (from 11-15 Nov), then it was restored for a few days, and now no connectivity again since 28 Nov and counting. Fault logged ISP908743, The ISP you use (Vox, Afrihost) won't matter ether, as they are dependent on Vumatel. So please look else where! I don't know how they stay in business. Pathetic service from a pathetic "service provider" I am cancelling and will look at alternate solutions!

0
Replies (6)
Vumatel
Vumatel's reply30 Nov 2022, 09:17
Official
Good day 

Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and confirm if your connectivity has been restored.


Kind Regards
Zoleka Guca
CB
Craig B's update30 Nov 2022, 09:48
Reviewer Update
The service and Broadband lights on the ONT box are still off and their is no connectivity! Been like that for days!
CB
Craig B's update30 Nov 2022, 09:57
Reviewer Update
My connectivity has not been restored!!!
CB
Craig B's update30 Nov 2022, 09:59
Reviewer Update
Blind leading the Blind.....inaccurate updates, notifying clients that the service has been restored when it clearly has not!
Vumatel
Vumatel's reply30 Nov 2022, 10:40
Official
Pleased to hear that your inquiry has been resolved.
CB
Craig B's update01 Dec 2022, 15:44
Reviewer Update
The Connectivity has NOT been resolved...its down again today! Its down everyday....Its like Eskom - loadshedding except worse. Not even angry anymore....I just want out, the definition of insanity is doing the same thing over and over and expecting a different result....every day connectivity is down, every day Vumatel promises to fix it...tired of the apologies, tired of the excuses, tired of another pathetic service provider. No wonder SA is going backwards.