lS
lebohang S

1 reviews | Active since Sept 2013

07 Dec 2023, 05:18

Vumatel LOS

Not so long ago I had posted a review about how fast their service was, but now I'm sitting with an internet that's not working. Their infrastructure is a disappointment. I'm getting loss of signal in a space of 30 days. To make it worse I called all day no one answered my calls. I am sick of this.

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Replies (1)
Vumatel
Vumatel's reply07 Dec 2023, 10:30
Official
Good day Lebohang Sekgobela

Thank you for getting in touch. 

We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.

Hi, we always strive to provide 100% uptime but due to the nature of our infrastructure, we are unable to guarantee you 100% uptime. But our maintenance team is always there to attend to any networking disruptions and make sure that the downtime is minimal.

Kind regards
The Vuma Team

Best regards,