AG
Aviva G
1 reviews | Active since Mar 2009
23 Dec 2022, 07:50
Vumatel Line down
Our service provider is with Afrihost. Our line has been down since yesterday Thursday and our line is still down. This has been reported numerous times to Afrihost but no one has done anything nor contacted me. Extremely bad service.
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
23 Dec 2022, 08:59Good day Aviva G
Thank you for getting in touch.
We are truly sorry to hear about this. Your first point of contact when you have an issue relating to your connection is your ISP. This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us).
Kindly reach out to your ISP and if the issue is fibre related a ticket will be logged.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry to hear about this. Your first point of contact when you have an issue relating to your connection is your ISP. This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us).
Kindly reach out to your ISP and if the issue is fibre related a ticket will be logged.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply23 Dec 2022, 08:59
Official
Good day Aviva G
Thank you for getting in touch.
We are truly sorry to hear about this. Your first point of contact when you have an issue relating to your connection is your ISP. This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us).
Kindly reach out to your ISP and if the issue is fibre related a ticket will be logged.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry to hear about this. Your first point of contact when you have an issue relating to your connection is your ISP. This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us).
Kindly reach out to your ISP and if the issue is fibre related a ticket will be logged.
Kind regards
The Vuma Team
Best regards,
AG
Aviva G's updateReviewer Update
23 Dec 2022, 09:17Good day
ISP already contacted numerous times. I have 2 seperate ticket numbers.
ISP already contacted numerous times. I have 2 seperate ticket numbers.
AG
Aviva G's update23 Dec 2022, 09:17
Reviewer Update
Good day
ISP already contacted numerous times. I have 2 seperate ticket numbers.
ISP already contacted numerous times. I have 2 seperate ticket numbers.
Vumatel's replyOfficial
23 Dec 2022, 09:33Good day Aviva G
Thank you for your response.
May we please have a Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for your response.
May we please have a Vumatel ticket number.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply23 Dec 2022, 09:33
Official
Good day Aviva G
Thank you for your response.
May we please have a Vumatel ticket number.
Kind regards
The Vuma Team
Thank you for your response.
May we please have a Vumatel ticket number.
Kind regards
The Vuma Team
Best regards,
AG
Aviva G's updateReviewer Update
23 Dec 2022, 09:41ISP-***
AG
Aviva G's update23 Dec 2022, 09:41
Reviewer Update
ISP-***
AG
Aviva G's updateReviewer Update
23 Dec 2022, 09:43ISP one zero one six three nine five
AG
Aviva G's update23 Dec 2022, 09:43
Reviewer Update
ISP one zero one six three nine five
Vumatel's replyOfficial
23 Dec 2022, 09:51Thank you for your response.
The ticket was assigned to our maintenance team this morning and they will assign a technician.
Kind regards
The Vuma Team
The ticket was assigned to our maintenance team this morning and they will assign a technician.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply23 Dec 2022, 09:51
Official
Thank you for your response.
The ticket was assigned to our maintenance team this morning and they will assign a technician.
Kind regards
The Vuma Team
The ticket was assigned to our maintenance team this morning and they will assign a technician.
Kind regards
The Vuma Team
Best regards,
AG
Aviva G's updateReviewer Update
23 Dec 2022, 11:03It is now 11am. Still not a word and we go into load shedding at 12pm. I am furious to say the least!!
AG
Aviva G's update23 Dec 2022, 11:03
Reviewer Update
It is now 11am. Still not a word and we go into load shedding at 12pm. I am furious to say the least!!