Vumatel lack of service is ridiculous!!!

On 18th December 2020 Vumatel sent out a sub contractor to install my fibre at my complex. I was advised by the technician that within 2 hours my wifi would be connected. I had since then followed up with my ISP MWEB and the response is that the problem is on Vumatel's side but all they can do is log tickets to them. Today is 26th December 2020 and to date there has been no movement of my wifi connectivity. Mweb has already billed me for this month and I had never been connected.