Vumatel lack of service

In March Afrihost created a deal where the Fibre speed could be doubled at no extra cost. As I am already on the 100/100Mbs line, I upgraded to 200. I went through about 4 support tickets with Afrihost to get the speed updated, but it never worked. They logged a call with Vumatel, but that went no-where. Last month I logged a new call to get the line upgraded. Again it couldn't be done. 3 calls were logged for this. When I phoned Vumatel to find out what happened, I found that they tested the line and closed the ticket. I was told that Afrihost had not sent the information that they needed (image of speed test). I then logged a new call with Afrihost giving the details and sending the pictures. It is now 9 days later, and still nothing. Vumatel doesn't actually give you any facility to deal with them directly, you have to go via your service provider. When I called, I selected "if you are a service provider, press ...". But that got me nowhere. They weren't willing to work with me in any way - treating me like ****.