VUMATEL - Lack of response and poor customer service

We have not had any internet since Thursday 5 September 2019! We have been calling in and logging faults since then and still have not had any technician out to sort the problem or had any communication from VUMA letting us know what the problem is and how long it will take to be resolved. All they seem to do is ask for ticket numbers and the response is "We will escalate the issue." On numerous calls, they have stated technicians are attending to the matter or that technicians are on site. We have not seen or heard them on our premises. None of their Staff or the ISP staff at Cool Ideas seem to care about their customers or are trained on good customer service. Sitting here 2 days later and still no idea when we will be online.