VUMATEL Lack of customer service.

Me and my ISP are still waiting for Vumatel to provision the line so I can have internet connection. They did the installation about 2 weeks back and yet I still have no internet connection. It's been 2 weeks of endless call to my ISP and each time they sent an email to Vumatel and no response has been issued by Vuma. I went on to their Facebook Page only to realize that there's hundreds of other customers with the same issue. The lack of customer service is completely unacceptable.