Vumatel just doesn't care

So I've moved to an address where there is Vumatel coverage, but on application I'm told there is already an installation at my address. There isn't. It's now been a month and a half trying to get it sorted. Vuma doesn't reply to their FB support, they've cancelled their support email, I wonder why, and I can't get them to give me an area manager's number to get something done. Just another Telkom that has us by the ***** because we have no other choice or option to get fibre.