NN
Nope N
1 reviews | Active since Oct 2017
03 Oct 2017, 10:15
Vumatel is worse Telkom, could it be?
I registered for fibre over 6 months ago through Openserve, I later learnt that Fibrehoods/Vumatel was busy with fibre installation in my complex. After a little confusion I managed to register through Fibrehoods/Vumatel, little did I know of the journey of frustration that awaited me.
The Vumatel technicians installed the CPE on Friday, 22 September, and I have received all details from my ISP. Everything is setup correctly but I still do not have internet.
I was told that Vumatel needs Britelinks(for some reason) to activate /splice my line, which would take 2 working days. This is the second week I still have no internet, nor have I received any updates.
I've faulted Telkom in the past for their bad service, but Vumatel has to take the cake for amazingly terrible service.
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Replies (3)NN
Nope N's updateReviewer Update
03 Oct 2017, 15:19Hi there,
I do appreciate your reply as it is the fastest I have ever heard back from you guys.
I am sorry to say that I have heard this before and yet I still do not have internet. It shouldn't have to come to me writing a review to get a response from Vumatel.
I am sure that you guys are doing your best but the lack of communication is what frustrates us as customers.
Could you advise me as to how long the configuration would take?
Kind regards,
Adushan
NN
Nope N's update03 Oct 2017, 15:19
Reviewer Update
Hi there,
I do appreciate your reply as it is the fastest I have ever heard back from you guys.
I am sorry to say that I have heard this before and yet I still do not have internet. It shouldn't have to come to me writing a review to get a response from Vumatel.
I am sure that you guys are doing your best but the lack of communication is what frustrates us as customers.
Could you advise me as to how long the configuration would take?
Kind regards,
Adushan
NN
Nope N's updateReviewer Update
06 Oct 2017, 07:35Just an update on my earlier review...
Vumatel rep**** to my review within the hour of my writing it, the fastest that I have ever heard back from them. They advised me that my line had been sent for configuration, this was 3 days ago, after having heard nothing from them for an entire week before my review. My Vumatel account still says 'splicing in progress', it has been this way since the 22nd of September when the CPE was installed. I am terribly disappointed in Vumatel and am giving them until the end of business today to have my line working 100% or I will cancel all of my fibre services, block my debit orders to them, and switch to ADSL.
I stand by my initial review, absolutely disgusting service. All that I am sorry for is that I tried to be understanding and patient initially, and that I was unfortunate enough to have them as the fibre provider in my complex.
I advise everyone to stay far, far away from Vumatel. If timely connection and configuration with good customer service is something that you want, avoid Vumatel like the plague! Consider my 1-star review a complement.
NN
Nope N's update06 Oct 2017, 07:35
Reviewer Update
Just an update on my earlier review...
Vumatel rep**** to my review within the hour of my writing it, the fastest that I have ever heard back from them. They advised me that my line had been sent for configuration, this was 3 days ago, after having heard nothing from them for an entire week before my review. My Vumatel account still says 'splicing in progress', it has been this way since the 22nd of September when the CPE was installed. I am terribly disappointed in Vumatel and am giving them until the end of business today to have my line working 100% or I will cancel all of my fibre services, block my debit orders to them, and switch to ADSL.
I stand by my initial review, absolutely disgusting service. All that I am sorry for is that I tried to be understanding and patient initially, and that I was unfortunate enough to have them as the fibre provider in my complex.
I advise everyone to stay far, far away from Vumatel. If timely connection and configuration with good customer service is something that you want, avoid Vumatel like the plague! Consider my 1-star review a complement.
NN
Nope N's updateReviewer Update
17 Sept 2020, 17:13Final update on my initial review.
3 years, and 3 apartments later I receive a bill for the activation fee from 2017. This was initially included in the deal I signed with my ISP. Not sure who is at fault here, don't really care. Paid the amount, just glad that I no longer have to deal with Vulatel.
3 years, and 3 apartments later I receive a bill for the activation fee from 2017. This was initially included in the deal I signed with my ISP. Not sure who is at fault here, don't really care. Paid the amount, just glad that I no longer have to deal with Vulatel.
NN
Nope N's update17 Sept 2020, 17:13
Reviewer Update
Final update on my initial review.
3 years, and 3 apartments later I receive a bill for the activation fee from 2017. This was initially included in the deal I signed with my ISP. Not sure who is at fault here, don't really care. Paid the amount, just glad that I no longer have to deal with Vulatel.
3 years, and 3 apartments later I receive a bill for the activation fee from 2017. This was initially included in the deal I signed with my ISP. Not sure who is at fault here, don't really care. Paid the amount, just glad that I no longer have to deal with Vulatel.