RJ
Rodirique J
1 reviews | Active since May 2019
04 May 2019, 06:22
Vumatel is very very disappointing
I’ve moved to a new home with an existing Vumatel box already installed. Made a booking to have Vumatel come out and check the reactivate connection if needed 3 weeks in advance before my move. On the day of appointment, no one arrived. Cause they messed up the address but my isp MWEB forwarded the correct details to them. This I checked and confirmed. I was forced to make another appointment. No installation needed. They can check the connection remotely in their side but I have to wait 5 more days for this??????? The call center staff are not helpful and they don’t even know how to handle queries
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Replies (5)
Vumatel's replyOfficial
04 May 2019, 10:05Good day
We truly apologise for the service you have received. Kindly note that your issue has been escalated to our installations team for further assistance.
Regards
The Vuma Team
We truly apologise for the service you have received. Kindly note that your issue has been escalated to our installations team for further assistance.
Regards
The Vuma Team
Vumatel's reply04 May 2019, 10:05
Official
Good day
We truly apologise for the service you have received. Kindly note that your issue has been escalated to our installations team for further assistance.
Regards
The Vuma Team
We truly apologise for the service you have received. Kindly note that your issue has been escalated to our installations team for further assistance.
Regards
The Vuma Team
RJ
Rodirique J's updateReviewer Update
06 May 2019, 14:28..... and this is as far as it has progressed. Still no response to the escalation. (This simply reaffirms my original comments.)
RJ
Rodirique J's update06 May 2019, 14:28
Reviewer Update
..... and this is as far as it has progressed. Still no response to the escalation. (This simply reaffirms my original comments.)
RJ
Rodirique J's updateReviewer Update
07 May 2019, 18:31So, unannounced a Picture Perfect Installations technician by the name of Wayne or Warren rocks up at my home to sort out the existing Vumatel CPE. And As quickly as he arrived ,he left. Nothing was said or left behind. He was literally at my house for 5 min. Very unprofessional. Anyway, I still don’t know if my line is active. No object number. And I need this to give to my isp. And as tomorrow is a public holiday, I have humble myself till Thursday, right?
RJ
Rodirique J's update07 May 2019, 18:31
Reviewer Update
So, unannounced a Picture Perfect Installations technician by the name of Wayne or Warren rocks up at my home to sort out the existing Vumatel CPE. And As quickly as he arrived ,he left. Nothing was said or left behind. He was literally at my house for 5 min. Very unprofessional. Anyway, I still don’t know if my line is active. No object number. And I need this to give to my isp. And as tomorrow is a public holiday, I have humble myself till Thursday, right?
RJ
Rodirique J's updateReviewer Update
09 May 2019, 13:12Hi Vuma...feedback on that update? Do I need to arrange for someone to be at the house? Will my issue be sorted out this week, month or year? So many questions, no real answers!
RJ
Rodirique J's update09 May 2019, 13:12
Reviewer Update
Hi Vuma...feedback on that update? Do I need to arrange for someone to be at the house? Will my issue be sorted out this week, month or year? So many questions, no real answers!
RJ
Rodirique J's updateReviewer Update
10 May 2019, 21:46Thank you Vumatel. Everything sorted and working 100%.
RJ
Rodirique J's update10 May 2019, 21:46
Reviewer Update
Thank you Vumatel. Everything sorted and working 100%.