1 reviews | Active since Jan 2020
VuMaTel is utterly rotten and even VoDaCom is in a downward spiral
In November 2020, I requested VoDaCom to transfer out Fibre Internet service to a new address in Potchefstroom. After the "mother of all efforts" a VumaTel technician arrived 3 years later -- in November 2023 -- to do the installation. It did not work. Name: Mr Lovemore.
After another campaign of many. many phone calls and emails, a team of 6 VumaTel technicians arrived on 12 January 2024 to "sort out the problem". They stayed 20 minutes but submitted a full installation fee to VoDaCom/VumaTel. They fooled me to leave the house for 5 minutes, and then stole some of my computer equipment (value R1500). I am a poor pensioner and this is a terrible loss. Nothing was fixed, nothing was done and we still have ZERO Fibre Internet after 3 years and 3 months.
My estimation is that VoDaCom is rotting but is still 30% functional. VumaTel is a completely rotten collection of confused, *********** staff and hunter-gatherer technicians with ******** intent.
My friend Sabelo, you are 100% correct -- VuMaTel is a rotten outfit and VoDaCom is in a downward spiral.
Rich ZA citizens can afford Musk's expensive satellite service but poor guys like me have no such choice. We have to turn to *********** fools to install vital services. Eish...
UnResolved Service requests, i.e failures by VoDaCom / VumaTel:
I approached VoDaCom with Fibre installation requests starting in July 2023 and the VuMaTel Installation team finally arrived in November 2023.
Every person at VoDaCom that I spoke to from July 2023 to January 2024 was utterly confused by woefully wrong data on their error-filled system databases. VoDaCom said, for example, that there is NO FIBRE in our neighbourhood - complete nonsense. I had to go out and take photographs of the Fibre installations at my neighbourts and it took me many weeks to convince VoDaCom that out residential area has Fibre lines. VoDaCom = ClueLess. Systems are broken and are falling apart every day. GiGo = {Garbage In ==> Garbage Out} i.e. if your database is filled with complete nonsense and disinformation, the company's response will be to stutter and stumble and fail and be confused and ***********.
Service ticket October 2023: failure. Botched installation. Botched activation.
Service ticket 6 Dec 2023: SR*** - zero progress. Botched. Failed. Botched installation. Botched activation.
Service ticket 13 January 2024: SR*** - let us see... What happened to competent staff and competent service?
UnResolved Service requests, i.e failures by VoDaCom / VumaTel:
I approached VoDaCom with Fibre installation requests starting in July 2023 and the VuMaTel Installation team finally arrived in November 2023.
Every person at VoDaCom that I spoke to from July 2023 to January 2024 was utterly confused by woefully wrong data on their error-filled system databases. VoDaCom said, for example, that there is NO FIBRE in our neighbourhood - complete nonsense. I had to go out and take photographs of the Fibre installations at my neighbourts and it took me many weeks to convince VoDaCom that out residential area has Fibre lines. VoDaCom = ClueLess. Systems are broken and are falling apart every day. GiGo = {Garbage In ==> Garbage Out} i.e. if your database is filled with complete nonsense and disinformation, the company's response will be to stutter and stumble and fail and be confused and ***********.
Service ticket October 2023: failure. Botched installation. Botched activation.
Service ticket 6 Dec 2023: SR*** - zero progress. Botched. Failed. Botched installation. Botched activation.
Service ticket 13 January 2024: SR*** - let us see... What happened to competent staff and competent service?
We apologize for the inconvenience thus far.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far.
Please note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.
Kind Regards
The Vuma Team