Vumatel is useless and so is WebAfrica

I have a connection with Vuma through Webafrica and let me tell you.. there is no number to contact for either company. I have been speaking via whatsapp and they inform me that my service has been cancelled but payments are up to date and nobody has requested the service to be cancelled. Somewhere along the almost 5 hour whatsapp conversation you are told that there is a area outage and ofcourse that my service has been cancelled. I think I need answers because I am paying for this service which I am not getting... that may force me to cancel and move to another provider that will tell me the truth and bot cancel services on my behalf