EP
Esmeralda P
1 reviews | Active since Sept 2022
08 Sept 2022, 15:17
VUMATEL IS USELESS
Vumatel must surely be the worst service provider for Fibre. Our area of Eldorado Park and Bushkoppies has been off for 3 days with no feedback what's the issue. We as customers has to constantly call a number of which no actual person. When you do get a Wesley or Jeremy that probably deals with this area, it's all "They on site", "They are investigating". All utter nonsense. When they pitched their services, our community grotesquely pink with all their stands but now when we down. They are non existent. We work from home, we pay religiously every month, but never will they reimburse us because we are dependent on them? May people far and wide see this review and NEVER ENCOUNTER OR THINK OF GETTING VUMATEL AS A SERVICE PROVIDER. THEY SUCK... it's a pity I don't use profanity or I would have bolded the letters here. MR CEO OF VUMATEL... CLOSE YOUR MICKEY MOUSE COMPANY.. PLEASE. You are of no use
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
08 Sept 2022, 15:33Good day
Thank you for getting in touch and taking our call.
We confirm that a ticket has been logged with ticket number #876106. The ticket is linked to a network issue in the area and our technicians are working on it.
We apologize for the inconvenience experienced and are tirelessly working to resolve your issue.
Kind Regards
The Vuma Team
Thank you for getting in touch and taking our call.
We confirm that a ticket has been logged with ticket number #876106. The ticket is linked to a network issue in the area and our technicians are working on it.
We apologize for the inconvenience experienced and are tirelessly working to resolve your issue.
Kind Regards
The Vuma Team
Vumatel's reply08 Sept 2022, 15:33
Official
Good day
Thank you for getting in touch and taking our call.
We confirm that a ticket has been logged with ticket number #876106. The ticket is linked to a network issue in the area and our technicians are working on it.
We apologize for the inconvenience experienced and are tirelessly working to resolve your issue.
Kind Regards
The Vuma Team
Thank you for getting in touch and taking our call.
We confirm that a ticket has been logged with ticket number #876106. The ticket is linked to a network issue in the area and our technicians are working on it.
We apologize for the inconvenience experienced and are tirelessly working to resolve your issue.
Kind Regards
The Vuma Team
EP
Esmeralda P's updateReviewer Update
08 Sept 2022, 19:49Dear VUMA Team
It's useless working tirelessly without informing your stakeholders. Tickets logged are useless without feedback. AS YOUR CUSTOMERS we want an actual customer service, not middle man sales consultants like Wesley that can't answer on where the technicians are on site and refuse to give a managers number. I guess that is how you avoid service, abdicating responsibility and accountability. We are humans and if anyone even an Alien gave feedback to say they cable were ****** or there was a sudden earthquake, we would have understood. We are all in corporate. COMMUNICATION IS KEY, not your system generated responses or scripts. VUMA BILLINGS TEAM, will you take off 3 days of my account? After all I had no service or communication from you
Anyway we are mysteriously back on after my review and message on LinkedIn to your CEO.
Thank you.. And I maintain.. The WORST service ever, at least the government departments give you feedback even if it's lies.
It's useless working tirelessly without informing your stakeholders. Tickets logged are useless without feedback. AS YOUR CUSTOMERS we want an actual customer service, not middle man sales consultants like Wesley that can't answer on where the technicians are on site and refuse to give a managers number. I guess that is how you avoid service, abdicating responsibility and accountability. We are humans and if anyone even an Alien gave feedback to say they cable were ****** or there was a sudden earthquake, we would have understood. We are all in corporate. COMMUNICATION IS KEY, not your system generated responses or scripts. VUMA BILLINGS TEAM, will you take off 3 days of my account? After all I had no service or communication from you
Anyway we are mysteriously back on after my review and message on LinkedIn to your CEO.
Thank you.. And I maintain.. The WORST service ever, at least the government departments give you feedback even if it's lies.
EP
Esmeralda P's update08 Sept 2022, 19:49
Reviewer Update
Dear VUMA Team
It's useless working tirelessly without informing your stakeholders. Tickets logged are useless without feedback. AS YOUR CUSTOMERS we want an actual customer service, not middle man sales consultants like Wesley that can't answer on where the technicians are on site and refuse to give a managers number. I guess that is how you avoid service, abdicating responsibility and accountability. We are humans and if anyone even an Alien gave feedback to say they cable were ****** or there was a sudden earthquake, we would have understood. We are all in corporate. COMMUNICATION IS KEY, not your system generated responses or scripts. VUMA BILLINGS TEAM, will you take off 3 days of my account? After all I had no service or communication from you
Anyway we are mysteriously back on after my review and message on LinkedIn to your CEO.
Thank you.. And I maintain.. The WORST service ever, at least the government departments give you feedback even if it's lies.
It's useless working tirelessly without informing your stakeholders. Tickets logged are useless without feedback. AS YOUR CUSTOMERS we want an actual customer service, not middle man sales consultants like Wesley that can't answer on where the technicians are on site and refuse to give a managers number. I guess that is how you avoid service, abdicating responsibility and accountability. We are humans and if anyone even an Alien gave feedback to say they cable were ****** or there was a sudden earthquake, we would have understood. We are all in corporate. COMMUNICATION IS KEY, not your system generated responses or scripts. VUMA BILLINGS TEAM, will you take off 3 days of my account? After all I had no service or communication from you
Anyway we are mysteriously back on after my review and message on LinkedIn to your CEO.
Thank you.. And I maintain.. The WORST service ever, at least the government departments give you feedback even if it's lies.
Vumatel's replyOfficial
09 Sept 2022, 09:23Good day
We sincerely apologize for the disturbance in connectivity and lack of communication you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
We sincerely apologize for the disturbance in connectivity and lack of communication you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
Vumatel's reply09 Sept 2022, 09:23
Official
Good day
We sincerely apologize for the disturbance in connectivity and lack of communication you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team
We sincerely apologize for the disturbance in connectivity and lack of communication you have experienced and we are working on having better processes that will assure that we offer a seamless customer experience. Rest assured your concerns are noted and your feedback does not go unnoticed.
Should you require further assistance, do not hesitate to contact us.
Kind Regards
The Vuma Team