TB
Tariq B
1 reviews | Active since Dec 2018
14 Dec 2018, 10:33
Vumatel is useless
Been trying to have a fibre line outside of my property reconnected so i can have a line installation for over a month. 2 different technicians have come to inspect the issue but neither was equiped enough to be able to splice the fiber. Each time I call the help line (almost everyday now) I get a different answer from the representitive as to what is going on. There also seems to be zero communication between the operations team and technicians with regards to what the issue is and how to resolve it.
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
14 Dec 2018, 15:36Good Day Tariq
We trust that you are well.
Thank you very much for bringing this to our attention. We will escalate the matter to the Installation's department to action.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
Thank you very much for bringing this to our attention. We will escalate the matter to the Installation's department to action.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply14 Dec 2018, 15:36
Official
Good Day Tariq
We trust that you are well.
Thank you very much for bringing this to our attention. We will escalate the matter to the Installation's department to action.
We hope you find the above in order.
Kind Regards
The Vuma Team
We trust that you are well.
Thank you very much for bringing this to our attention. We will escalate the matter to the Installation's department to action.
We hope you find the above in order.
Kind Regards
The Vuma Team
Best regards,
TB
Tariq B's updateReviewer Update
03 Jan 2019, 09:39@vumatel I have had no follow up since the call, can you kindly call back so I can find out what is going on
TB
Tariq B's update03 Jan 2019, 09:39
Reviewer Update
@vumatel I have had no follow up since the call, can you kindly call back so I can find out what is going on
Vumatel's replyOfficial
03 Jan 2019, 15:15Hi Tariq
We have just followed up with the team and we will revert back to me.
Kind Regards
The Vuma Team
We have just followed up with the team and we will revert back to me.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply03 Jan 2019, 15:15
Official
Hi Tariq
We have just followed up with the team and we will revert back to me.
Kind Regards
The Vuma Team
We have just followed up with the team and we will revert back to me.
Kind Regards
The Vuma Team
Best regards,
Vumatel's replyOfficial
04 Jan 2019, 09:45Good Morning Tariq
We trust that you are well.
The team has advised that the installation has already taken place and that all you need to do is change your ISP.
Kind Regards
The Vuma Team
We trust that you are well.
The team has advised that the installation has already taken place and that all you need to do is change your ISP.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply04 Jan 2019, 09:45
Official
Good Morning Tariq
We trust that you are well.
The team has advised that the installation has already taken place and that all you need to do is change your ISP.
Kind Regards
The Vuma Team
We trust that you are well.
The team has advised that the installation has already taken place and that all you need to do is change your ISP.
Kind Regards
The Vuma Team
Best regards,