AL
Andrea L
1 reviews | Active since Dec 2013
01 Nov 2022, 21:03
Vumatel is unstable and unreliable
I have had disgusting service and endless issues with my Fibre line from Vumatel. I have contacted the ISP everyday since but it was not resolved. The issues started on Monday, 24/10/2022. At 19:38 on 26/10/2022 I received a call to say that the service was restored however it has not been restored and my ticket was closed. This is appalling as I am paying for a 100mb line. My ref is ISP-938984. There’s no resolution until now and sadly this is a contract which I will not be renewing!!!
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
02 Nov 2022, 07:09Good day Andrea
We apologize for the experience thus far. Please note that the above-provided ticket has been assigned to the network incident as there is a fibre break in the area and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
We apologize for the experience thus far. Please note that the above-provided ticket has been assigned to the network incident as there is a fibre break in the area and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply02 Nov 2022, 07:09
Official
Good day Andrea
We apologize for the experience thus far. Please note that the above-provided ticket has been assigned to the network incident as there is a fibre break in the area and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
We apologize for the experience thus far. Please note that the above-provided ticket has been assigned to the network incident as there is a fibre break in the area and repairs are still in progress. We will revert once feedback is received.
Kind Regards
Zoleka Guca
AL
Andrea L's updateReviewer Update
02 Nov 2022, 13:13Hi Zoleka
Please may I have an estimated turn-around time for resolution as this has been happening since 24 October 2022.
Regards
Andrea
Please may I have an estimated turn-around time for resolution as this has been happening since 24 October 2022.
Regards
Andrea
AL
Andrea L's update02 Nov 2022, 13:13
Reviewer Update
Hi Zoleka
Please may I have an estimated turn-around time for resolution as this has been happening since 24 October 2022.
Regards
Andrea
Please may I have an estimated turn-around time for resolution as this has been happening since 24 October 2022.
Regards
Andrea
Vumatel's replyOfficial
02 Nov 2022, 13:18Hi Andrea
Please note that the team has not yet provided the estimated time for restoration. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Please note that the team has not yet provided the estimated time for restoration. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Vumatel's reply02 Nov 2022, 13:18
Official
Hi Andrea
Please note that the team has not yet provided the estimated time for restoration. We will revert once feedback is received.
Kind Regards
Zoleka Guca
Please note that the team has not yet provided the estimated time for restoration. We will revert once feedback is received.
Kind Regards
Zoleka Guca