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ALZ
Angel L-Jay Zulu

1 reviews | Active since Nov 2022

04 Nov 2022, 07:46

Vumatel is unreliable

I live in the Minnebron, Brakpan area. We have not had internet connection for 3 days now.

After numerous calls to Telkom, they have escalated the issue to Vumatel yet there is still no resolve.

We received a ticket number ISP-937941

Not a single technician has contacted us since receiving that ticket number.

Your lack of communication or action to resolve this problem is unacceptable and reflects poorly on your company.

0
Replies (6)
Vumatel
Vumatel's reply04 Nov 2022, 08:45
Official
Good day 
We apologize for the experience thus far. Please advise if your Vumatel device is powered on.

Kind Regards
The Vuma Team
ALZ
Angel L-Jay Zulu's update04 Nov 2022, 09:10
Reviewer Update
Yes, my router is on but indicates a red light on the LOS.
ALZ
Angel L-Jay Zulu's update04 Nov 2022, 09:41
Reviewer Update
Thank you for your response.

Hopefully there will be a solution this time.
Vumatel
Vumatel's reply04 Nov 2022, 09:55
Official
Please note that we will monitor the ticket and we will revert once feedback is received.
ALZ
Angel L-Jay Zulu's update04 Nov 2022, 14:05
Reviewer Update
Technicians have visited us and our connection has been restored.

Thank you for taking action.
Vumatel
Vumatel's reply04 Nov 2022, 14:07
Official
Good day 
Pleased to hear that your inquiry has been resolved. 

Kind Regards
The Vuma Team