mT
matthew T
1 reviews | Active since Aug 2011
29 Jul 2024, 06:22
Vumatel is the worst ISP provider.
Vumatel is the worst ISP provider. I have been battling for over a month now with connection issues. Have reported a fault 3x times through Webafrica. I get a response after 4-5 business days says the matter has been resolved. But it hasn't.
Please have a manager contact me immediately?
Helpful (0)
Replies (4)0
Replies (4)
Vumatel's replyOfficial
29 Jul 2024, 13:31Good day Matthew
Thank contacting us. Please note that we tried contacting you and the phone rang unanswered.
Please provide us with a convenient time to call you so that we can assist.
Regards
Thanda
Thank contacting us. Please note that we tried contacting you and the phone rang unanswered.
Please provide us with a convenient time to call you so that we can assist.
Regards
Thanda
Vumatel's reply29 Jul 2024, 13:31
Official
Good day Matthew
Thank contacting us. Please note that we tried contacting you and the phone rang unanswered.
Please provide us with a convenient time to call you so that we can assist.
Regards
Thanda
Thank contacting us. Please note that we tried contacting you and the phone rang unanswered.
Please provide us with a convenient time to call you so that we can assist.
Regards
Thanda
mT
matthew T's updateReviewer Update
29 Jul 2024, 19:04Hi Thanda.
Oh my word. Please tell me what the contact number is you are phoning from. I run my business off my phone and sometimes don't answer calls because I think it's spam. My number is ***.
Kind regards
Matthew Tuinder
Oh my word. Please tell me what the contact number is you are phoning from. I run my business off my phone and sometimes don't answer calls because I think it's spam. My number is ***.
Kind regards
Matthew Tuinder
mT
matthew T's update29 Jul 2024, 19:04
Reviewer Update
Hi Thanda.
Oh my word. Please tell me what the contact number is you are phoning from. I run my business off my phone and sometimes don't answer calls because I think it's spam. My number is ***.
Kind regards
Matthew Tuinder
Oh my word. Please tell me what the contact number is you are phoning from. I run my business off my phone and sometimes don't answer calls because I think it's spam. My number is ***.
Kind regards
Matthew Tuinder
mT
matthew T's updateReviewer Update
31 Jul 2024, 14:05Thanda.
I am still waiting for a call and response.
And this just shows the level of service I have received.
I am still waiting for a call and response.
And this just shows the level of service I have received.
mT
matthew T's update31 Jul 2024, 14:05
Reviewer Update
Thanda.
I am still waiting for a call and response.
And this just shows the level of service I have received.
I am still waiting for a call and response.
And this just shows the level of service I have received.
mT
matthew T's updateReviewer Update
16 Aug 2024, 10:18Webafrica... The worst ISP in JHB. Thanks for the pathetic service I have received.
I have been battling for two months with connection issues. Been given false promises to have it fixed. Technicians were out on Tuesday and guess what STILL NOT FIXED. Now when I want to cancel I'm told I must pay a cancellation fee. I will not pay 1 cent.
I strongly suggest upper management contact me immediately. As your staff think this is a big joke...
I have been battling for two months with connection issues. Been given false promises to have it fixed. Technicians were out on Tuesday and guess what STILL NOT FIXED. Now when I want to cancel I'm told I must pay a cancellation fee. I will not pay 1 cent.
I strongly suggest upper management contact me immediately. As your staff think this is a big joke...
mT
matthew T's update16 Aug 2024, 10:18
Reviewer Update
Webafrica... The worst ISP in JHB. Thanks for the pathetic service I have received.
I have been battling for two months with connection issues. Been given false promises to have it fixed. Technicians were out on Tuesday and guess what STILL NOT FIXED. Now when I want to cancel I'm told I must pay a cancellation fee. I will not pay 1 cent.
I strongly suggest upper management contact me immediately. As your staff think this is a big joke...
I have been battling for two months with connection issues. Been given false promises to have it fixed. Technicians were out on Tuesday and guess what STILL NOT FIXED. Now when I want to cancel I'm told I must pay a cancellation fee. I will not pay 1 cent.
I strongly suggest upper management contact me immediately. As your staff think this is a big joke...