Vumatel is the worst ISP

Vumatel and SADV services have degraded to a point of no return. What kind of business are you running? I haven’t had internet connection since Thursday, I logged a call SA114391, which was not resolved; I spent over R300 calling and waiting in the queue for over 30min, get cut off, call again, start at the back, wait and get cut off, I left count less messages on the phone and no one came back. I’ve sent emails, no one came back, I only got a ticket number and no resolution. On Friday I, finally got through the call centre, received a ticket number ISP-741998 and was told the TAT is 48hrs, two Vumatel techs came in, yesterday, for a minute and said they will come back and they did not come back. I have spent over R600 on data in just 3days. My internet services are cut off when and as they fell, I’ve experienced the worst service for over 2years with inconsistent services, I have been a customer for 4years. What’s revolting is your inability to be contactable and take no accountability, your inability to keep to your promise, your serious lack of customer service and empathy. I wonder what kind of a business model you run? Your ignorance on customer satisfaction is written on the wall. Your services are pathetic.