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Phuti M
1 reviews | Active since Feb 2016
28 Oct 2022, 15:40
Vumatel is the worst fibre provider
I use Vodacom as my ISP, I have been without internet from the 20th Oct 2022. Somehow Vumatel decided to cancel my line without any instruction from anyone. We are 8 days no connectivity. I had to make a new plan as we do a lot of work from home. The Vumatel people promise connection and nothing. It’s unfortunate that Vodacom uses them. They are the worst ever! No follow up, no interest in resolving the issue.
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Replies (5)PM
Phuti M's updateReviewer Update
30 Oct 2022, 19:03I do not have a Vumatel ticket number since Vumatel has no call center for customers. I have a Vodacom ref number which is SR***. Today we are 10 days with no help. Worse no one from Vumatel seems to care. They promise to call and nothing. I am beyond frustrated
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Phuti M's update30 Oct 2022, 19:03
Reviewer Update
I do not have a Vumatel ticket number since Vumatel has no call center for customers. I have a Vodacom ref number which is SR***. Today we are 10 days with no help. Worse no one from Vumatel seems to care. They promise to call and nothing. I am beyond frustrated
Vumatel's replyOfficial
31 Oct 2022, 07:39Good day Phuti
Please provide us with your full address and account holder's details. We will assist with your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address and account holder's details. We will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply31 Oct 2022, 07:39
Official
Good day Phuti
Please provide us with your full address and account holder's details. We will assist with your inquiry.
Kind Regards
The Vuma Team
Please provide us with your full address and account holder's details. We will assist with your inquiry.
Kind Regards
The Vuma Team
Vumatel's replyOfficial
31 Oct 2022, 10:29Good day
Kindly do a follow-up with the ISP as the ticket that was logged has been closed and sent to the ISP.
Kind Regards
The Vuma Team
Kindly do a follow-up with the ISP as the ticket that was logged has been closed and sent to the ISP.
Kind Regards
The Vuma Team
Vumatel's reply31 Oct 2022, 10:29
Official
Good day
Kindly do a follow-up with the ISP as the ticket that was logged has been closed and sent to the ISP.
Kind Regards
The Vuma Team
Kindly do a follow-up with the ISP as the ticket that was logged has been closed and sent to the ISP.
Kind Regards
The Vuma Team
PM
Phuti M's updateReviewer Update
31 Oct 2022, 11:32I am following up but please note the was nothing resolved ever.
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Phuti M's update31 Oct 2022, 11:32
Reviewer Update
I am following up but please note the was nothing resolved ever.
Vumatel's replyOfficial
31 Oct 2022, 11:40Please advise on the ISP feedback.
Vumatel's reply31 Oct 2022, 11:40
Official
Please advise on the ISP feedback.