AE
Arné Engelbrecht

1 reviews | Active since Oct 2018

12 Oct 2018, 16:45

Vumatel is the worst company that i have ever delt with

This is literally the worst company that I have ever come across. I waited two months for a fibre installation that when eventually was done it was done incorrect. I spent the next two weeks waiting for another team to come and fix the issue, assuring me that once they are done i would have internet. This was not the case. I spent the last week phoning them every single day trying to get this sorted out. I still don't have an answer for them. This has been the worst experience with a company that I have ever had. It's astonishing how no one knows what is going on and can also not assist me.

0
Replies (2)
Vumatel
Vumatel's reply13 Oct 2018, 14:19
Official

Good day

We truly sorry for the service you have received thus far.Please note that we have escalated your query to our installations team for further assistance.

Regards

The Vuma Team

AE
Arné Engelbrecht's update17 Oct 2018, 09:21
Reviewer Update
After another week of literally phoning out all of my minutes to Vumatel I eventually ended up phoning one of the heads of the technical team who was able to assist. I am extremely dissatisfied and disappointed in Vumatel. It's not like the installation is free and then i still need to beg them for their assistance.