Vumatel is the worst

Vumatel is the worst, we had an account with supersonic but based on poor and slow connection we moved to supersonic, I mistakenly paid into an incorrect supersonic account instead of mweb our current ISP, I asked for a refund or reallocation of funds to the correct account which is mweb since the 4th today its the 16th, im still waiting for a call back from the supersonic manager and feedback from vumatel with the ref no.CAS-***-X2C4K4 for a refund that was promised. I spoke to an agent by the name of Nkhensani from supersonic and this was the response [09/12, 19:09] Supersonic: There is refund case on your account which is still with finance department. Please confirm the password that you are using to connect to your service at the moment so that we can check if you are connected with Supersonic voucher or not [09/12, 19:16] Supersonic: Thank you. You are not connected with Supersonic voucher. Refund is still with finance department....So basically I paid for a service that im not using!