RP
Rovanya P
1 reviews | Active since May 2023
13 May 2023, 12:41
Vumatel is the worst
We've been without fibre for over 24 hours, vodacom has escalated the issue with vumatel support however no response and they won't even send out a technician. Some of us work from home and need the connectivity but they don't care. Extremely unhelpful as you cannot even contact vumatel, vodacom can't even contact Vumatel.. how ridiculous.. now we have to wait another 2 days before they MAY even send out a technician.. absolutely ridiculous
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
13 May 2023, 16:18Good day
Kindly note that the above-provided ticket is the ISP internal reference. Please provide us with your Vumatel ticket, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Kindly note that the above-provided ticket is the ISP internal reference. Please provide us with your Vumatel ticket, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Vumatel's reply13 May 2023, 16:18
Official
Good day
Kindly note that the above-provided ticket is the ISP internal reference. Please provide us with your Vumatel ticket, and we will advise on your inquiry.
Kind Regards
The Vuma Team
Kindly note that the above-provided ticket is the ISP internal reference. Please provide us with your Vumatel ticket, and we will advise on your inquiry.
Kind Regards
The Vuma Team
RP
Rovanya P's updateReviewer Update
13 May 2023, 19:07The Vumatel ticket number is ISP-***. I was informed by vodacom that the ticket has ONLY NOW been assigned to the maintenance department but nothing has been resolved and no one from vumatel has contacted us about the situation. This is truly lacking in customer service
RP
Rovanya P's update13 May 2023, 19:07
Reviewer Update
The Vumatel ticket number is ISP-***. I was informed by vodacom that the ticket has ONLY NOW been assigned to the maintenance department but nothing has been resolved and no one from vumatel has contacted us about the situation. This is truly lacking in customer service
Vumatel's replyOfficial
15 May 2023, 14:47Good day Rovanya P
Thank you for the ticket number, the ticket has been assigned to a technician and they will get in touch.
Kind regards
The Vuma Team
Thank you for the ticket number, the ticket has been assigned to a technician and they will get in touch.
Kind regards
The Vuma Team
Vumatel's reply15 May 2023, 14:47
Official
Good day Rovanya P
Thank you for the ticket number, the ticket has been assigned to a technician and they will get in touch.
Kind regards
The Vuma Team
Thank you for the ticket number, the ticket has been assigned to a technician and they will get in touch.
Kind regards
The Vuma Team